At Vibemens, customer satisfaction is our highest priority. This policy explains how we handle returns, refunds, cancellations, and exchanges to ensure a smooth and fair shopping experience.

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Step 1: Raise a Return or Replacement Request

If you receive a wrong, damaged, defective, or incomplete product, you may request a return or replacement within 7 days of delivery.

For damaged or missing items, the issue must be reported within 48 hours (2 days) of delivery.

To raise a request, please contact our support team with your:

• Order details
• Registered contact number
• Clear images (if applicable)

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Step 2: Request Review

Our team will review your request within 2 working days and verify eligibility based on:

• Product condition
• Supporting evidence
• Policy guidelines

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Step 3: Reverse Pickup

Once approved, we will arrange a reverse pickup through our courier partner.

You do not need to ship the item yourself unless specifically instructed by our support team.

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Step 4: Product Inspection & Resolution

After the product is received, it undergoes a quality check.

Based on the inspection, we will proceed with:

• Replacement, or
• Refund (if replacement is not available)

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Replacement & Exchange Policy

After approval:

• A pickup will be scheduled
• Once the item reaches us and passes quality inspection, a replacement will be dispatched

If the item is out of stock, you may choose:

• A full refund, or
• An exchange for a similar product (subject to availability)

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Exchange & Replacement Delivery Timeline

• Replacement or exchanged products are shipped within 2–4 business days after inspection.
• Delivery usually takes 5–7 business days, depending on your location.

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Returns / Replacements Will Not Be Accepted If:

• The product has been used, washed, altered, or damaged
• Original packaging, tags, or accessories are missing
• The request is made after 7 days of delivery
• Damage or missing items are reported after 48 hours

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Non-Returnable / Non-Refundable Items

The following categories of products are not eligible for return, replacement, or refund, except in case of manufacturing defects or wrong item delivery:

• Innerwear, lingerie, and intimate apparel
• Socks, stockings, and personal wear accessories
• Beauty, cosmetic, and personal care products once opened or used
• Products marked as “Final Sale”, “Non-Returnable”, or “Non-Refundable” on the product page
• Gift cards, vouchers, and promotional items
• Customized, altered, or made-to-order products

Such items will be clearly marked on the product page at the time of purchase.

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Order Cancellations

Orders can be cancelled only before dispatch.

Once the order has been shipped, cancellation is no longer possible.

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Refund Process

For Prepaid Orders

Refunds are issued to the original payment method within 3–5 business days after approval.

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Refund Timelines

• Cancelled Orders: 3–5 business days
• Returned Orders: 7–10 business days after pickup and successful quality check

Please note that actual credit timelines may vary depending on your bank or payment provider.

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Partial Returns

You may return one or more eligible items from an order as long as they meet the return criteria mentioned above.

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Contact Us

For assistance with returns, refunds, cancellations, or exchanges:

📧 Email: support@vibemens.in
📞 Phone: +91-9358024739
🌐 Website: www.vibemens.in

Company Name:
Kilobyte Info Solution Pvt. Ltd.

Registered & Operational Address:
1st Floor, Building No. 42,
Evershine Mall South Meter Cabin 2,
New Link Road, Near Dumpling Khang,
Malad West, Mumbai, Mumbai Suburban,
Maharashtra – 400064, India